Help

BackMy Account

What appears on my donors credit card statement?

When a donor contributes to your campaign their credit card statement will have a description for the transaction. By default this is set to NIL.

The title that appears alongside a transaction date and transaction amount is the statement descriptor. We strongly recommend you set a custom statement descriptor so your donors fully understand the origins of the transaction on their credit card statement.

Below is a quick guide on how to setup your statement descriptor in your Stripe account.

  1. Log into your Stripe account: Dashboard.Stripe.com
  2. Goto: "Your account" "Account Settings".

    Stripe my account menu image
  3. Click on the "Public Info" button beside the blue "Account Info" button.

    Stripe settings public info image
  4. In the "Statement descriptor" box input your desired transaction description. It is recommended that you set a description that can help donors identify your organization.

    Stripe settings statement descriptor image

Still need help?

Our expert support team is here to help, email us at support@donorhut.com